21st Jul 2020
Reformative Change Makes CX, Commerce, and Creativity Essential
Relying on eCommerce has taught businesses to value creating an Emotionally Intelligent Customer Experience.
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Latest Posts
17th Jun 2020
Forrester 2020 CX Summit: Emotion and Empathy Drive the Customer Experience
Day 1 speakers explored various aspects of this imperative. After watching different presentations, I saw two major themes emerge:
1st Oct 2018
Dunkin’ for customers
Our own Ricardo Salema comments on the latest news from Dunkin Donuts.