Practicing What We Preach: Feedback

Astrid Chow, senior user experience designer at Roundarch Isobar, explores the importance of practicing what we preach in a series for UX Magazine. ?The series is based on the following premise:

As UX professionals, we dedicate our time and energy to the seemingly never-ending quest of creating the most appealing, most effective, and most accessible experiences for our users. Now?consider an analogy where our employees are the ?users,? and the workplace is their ?experience.? All too often, there are significant organizational barriers that can stifle the true potential of an effective UX team.?Common complaints from UX professionals include: the feeling of not being heard or understood by other project stakeholders, a distrust of management, and a work environment that lacks the support (both technological and intellectual) needed to achieve success. Sound familiar?

This should make us wonder: what if these UX principles were applied on a larger scale? How could we use these guiding principles to identify the needs of UX professionals and help provide collaborative solutions?”

Part 3 in the series

Practicing What We Preach: Feedback

One of the most basic but frequently overlooked components of being a designer is the need to be a deft communication facilitator. As we discussed in the first article in this series, initiating a dialogue with users can be difficult and it?s within those first interactions that we either make or break our relationship with them.

Once we?ve sparked that initial engagement we must use an empathetic approach to identify how to best design meaningful experiences and encourage conversations that speak to users? unique needs. Ideally, a conversation is collaborative, with a transfer of information back and forth giving the experience a natural progression.

In order to design for this ideal exchange we must identify some critical elements. One of those elements is feedback, and in this article, we?ll discuss and define the idea of feedback as it pertains not only to best user experience design practices but also to organizational practices.

Read the entire piece here.

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